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Information


Place an order in our secure page:

Our entire website is provided with an SSL Certificate so that information exchanged between your browser and the web server is fully protected. You can see this at the https address and lock in your browser at the top left, a safe idea!

Orders placed and paid on Monday to Friday before 14.30am will be shipped the same day (if in stock)
If you place an order via the webshop, you have the choice of payment options below:
  • Prepay / Bank Transfer (You automatically receive a PDF invoice by email)
  • PayPal (PayPal with credit card)
If you have not received an order confirmation or email from us, check your spam box.

Shipping costs:

  • € 6.75 for delivery within the Netherlands
  • If the items can be shipped via mailbox, the cost is € 2.95.
  • Shipping costs outside of EU on request

Warranty:

If your product is defective within the warranty period, please contact us. This can be done via our contact form.
Enter your order number and a description of the problem in your email.
By the next working day, you will be notified if the problem is covered by the warranty and how it will be dealt with further.
The cost of sending defective items is at the expense of the customer.
The costs of returning the repaired / replaced items are at the expense of FRESTA.

Returns:

You have a cooling-off period of 14 days to return the product without reason.
The product can only be returned in original packaging, unused and complete.
The shipping costs are for your account. Before returning to return, please report the return through our contact form.
You will then receive a return form that you fill in and add to the shipment. Once we have returned the product in good condition, the purchase amount will be refunded to your account.

FRESTA and your privacy:

FRESTA respects the privacy of all users of its site and ensures that the personal information you provide us is treated confidently. We use your information to make orders as quickly and easily as possible. For the rest, we will use this information solely with your permission. FRESTA will not sell your personal information to third parties and will only make it available to third parties if they are involved in executing your order.

FRESTA uses your information to provide the following services:

If you place an order, we need your name, email address, shipping address and payment information to perform your order and keep you informed of the progress.

In order to make FRESTA's shopping as pleasant as possible, we will store your personal information and information regarding your order and use of our services with your consent. This allows us to personalize the website and recommend items that may be of interest to you.

If you register with FRESTA, we keep your data on a Secure (= Secure) Server. With your registration, we store information such as your name and address, phone number, email address, delivery and payment information, so you do not have to fill it in with each new order.

Data on using our site and the feedback we receive from our visitors helps us to further develop and improve our site.

FRESTA never sells your data:

FRESTA will not sell your personal information to third parties and will only make it available to third parties involved in the execution of your order. Our employees and third party third parties are required to respect the confidentiality of your data.

Your personal information is safe at FRESTA:

We appreciate the trust you put in us and we will therefore deal with your data very carefully. When you place an order or look at your FRESTA data, SSL uses the latest technologies: the Secure Socket Layer.

Cookies:

Cookies are small pieces of information stored by your browser on your computer. FRESTA uses cookies to recognize you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies contain information regarding personal identification. You can set your browser to not receive cookies when shopping at FRESTA.

If you have any questions about our Privacy Policy, please send us a message. Our customer service will help you if you need information about your data or if you want to change it. In case any changes to our Privacy Policy may be required, you will always find the most recent information on this page.